Last updated: September 9, 2026
Need help with FitID? Most questions are answered below. If you can't find what you're looking for, email us and we'll get back to you.
FitID reads your activity from Apple Health to calculate XP, levels, and readiness. If your data isn't showing up, open Settings → Privacy & Security → Health → FitID on your iPhone and make sure the categories (steps, energy, workouts, sleep, heart rate, etc.) are turned on. You can also open the You tab, tap Settings, then Manage Apple Health Access to jump straight there.
Log a meal by taking a photo or typing a description, and FitID's AI estimates your calories and macros. Free members get one free AI estimate per day; after that you can watch a short video to unlock another, or upgrade to FitID Pro for unlimited scans. For best results on packaged food, take a clear photo of the nutrition label.
Live AI Coach is optional. When you enable it, selected recent health, profile, and meal data is sent through FitID's encrypted relay to OpenAI for personalized insights and chat. You can turn sharing off in Settings and continue using offline insights. Free members get a few coach messages each day, refreshed daily; FitID Pro includes unlimited chat. If a message can't reach the coach, you'll see a "try again" option and that message won't be counted.
FitID Pro is an auto-renewing subscription that removes ads and unlocks unlimited AI meal scans and coach chat, plus premium specialist coaches. If you've already subscribed on another device, open the You tab, tap Settings, then FitID Pro, and tap Restore Purchases. To view, change, or cancel your subscription, go to your App Store subscription settings (Settings → your name → Subscriptions on iPhone). Subscriptions are managed by Apple, and billing questions can also be handled through Apple Support.
Open the You tab and tap FitID League to set up a username and appear on friends-only leaderboards. Share your friend code so others can add you, or enter a friend's code to add them. You control your visibility — Private or Friends — at any time. There is no public or global leaderboard. If a friend code stops working, it may have been regenerated; ask for the current one.
Most health processing stays on your device. Live AI Coach shares selected data with OpenAI only when enabled, as described in our Privacy Policy. To remove your data, open the You tab, tap Settings, and use Reset Profile, which deletes your character, progress, meal logs, and coach history, and requests deletion of your social leaderboard records from iCloud. Deleting the app removes on-device data but does not itself delete iCloud records. See our Privacy Policy for full details.
Email aidanvare@gmail.com with your device model and iOS version, and a short description of the issue (a screenshot helps). We'll get back to you as soon as we can.